Returns and exchanges
All ORYN Store sales are final. We do not accept returns or exchanges for change of mind, customer ordering mistakes, or items that have been opened or used.
An exception may apply only when the package or product arrives damaged, or ORYN Store sends the wrong item.
Report a problem within 2 hours
Contact ORYN Store within 2 hours of receiving your order. Please provide:
- Your full name, phone number and order details.
- Clear photos or a video showing the package and product.
- A short explanation of the damage or incorrect item.
Claims received after the 2-hour period, or without enough evidence, may be refused.
Refunds
ORYN Store will review the claim and confirm whether the product is damaged or the order is incorrect. ORYN Store may request additional evidence before approving a replacement, return or refund.
If approved, the refund method and processing time will depend on the original payment method. Cash-on-delivery refunds will be arranged through an available transfer method agreed with the customer.
ORYN Store may refuse claims for orders placed by mistake or products that do not meet the conditions above.
Shipping
Delivery inside Lebanon normally takes up to 5 business days, depending on the area and customer availability. Delivery costs $5 per order inside Lebanon and is added once at checkout.